Email us
For anything — bug reports, billing questions, feature requests, just to say hi — write to aditya@humandspark.com.
When you write, it helps if you include:
- The email address on your doot account (if you have one)
- Your device (iPhone model, iPad model) and iOS version
- The app version (Settings → About at the bottom)
- A short description of what happened and what you expected
- A screenshot if relevant
Self-serve answers
How do I cancel my subscription?
iOS (App Store): Open the doot app → Settings → Manage subscription. This opens Apple’s native subscription sheet where you can cancel. You can also cancel from Settings → Apple ID → Subscriptions on the device. Cancellation takes effect at the end of your current billing period.
Web (app.dootit.com): Open app.dootit.com → Settings → Subscription → Cancel. Cancellation routes through Paddle and takes effect at the end of your current billing period.
How do I delete my account?
Open the doot app → Settings → Delete account. This permanently removes your tasks, lists, profile, and other application data. The action is irreversible. Data may persist in our encrypted backups for up to seven (7) days, after which it is removed in the ordinary course of backup rotation. See our Privacy Policy for details.
I’m on a free trial — when will I be charged?
The annual subscription includes a 14-day free trial. You will be charged on day 14, when the trial ends, unless you cancel before then. You can cancel anytime during the trial by following the steps above — no charge will be made if you cancel before day 14.
I forgot my password
doot uses passwordless sign-in. On the sign-in screen, enter your email — we’ll send you a one-time code. No password to forget.
How do I export my data?
Email us at aditya@humandspark.com with the subject “Data Export Request.” We’ll send you a machine-readable copy of all your data within 30 days, as required by GDPR / India’s DPDP Act.
I’m having trouble with the brain dump / voice input
Brain dump uses the device microphone for voice input. On iOS, make sure microphone permission is granted: Settings → doot → Microphone. If you’re still hitting issues, write to us with a description of what happens (silence, error message, etc.) and the iOS version you’re on.
Privacy & legal
Our full Privacy Policy, Terms of Service, and Refund Policy are linked. For privacy-specific requests (access, rectification, erasure, portability), email aditya@humandspark.com.
Grievance Officer (India)
If you’re in India and you have a grievance under the IT Rules or the DPDP Act, our Grievance Officer is:
- Name: Aditya Pratap Singh
- Email: aditya@humandspark.com
- Address: Hum and Spark, Bengaluru, Karnataka, India
We acknowledge complaints within 24 hours and aim to resolve them within 15 days.